Women's Casual Lightweight Stretch Boat Canvas Slip on Shoes Breathable

At VILOCY, we are committed to providing our customers with a seamless and hassle-free shopping experience. To ensure that your order arrives in a timely and secure manner, we have partnered with UPS carrier.

1. Processing Time
Generally it takes 1-4 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday and Sunday.

2. Delivery Time
We do our best to ship your orders from our warehouses as quickly as possible. After your order has shipped, a shipping confirmation email will be sent to your email address.

3. Change of Delivery Address
NO FEE for changing shipping address BEFORE we provide you the tracking number.

4. Order Tracking
If you have already registered on cnvilocy.com, you can track your order, shipping and handling information on your account. If you have not registered on our website, you can track your order here with your Order ID and email.

5. Order Cancellation
If you wish to cancel your order before it has shipped, please contact us immediately, we will not charge additional handling fees and provide a full refund. Once the product has been shipped, the standard return policy will apply.

6. Shipping Details
We offer Free Shipping on all orders and No tax. 
Estimated Handling Days: 1-4 business days;
Estimated Transit Days: 4-12 business days;
Costs: Free shipping;

Note:
Handling Days: The Handling Day tells you when a package leaves our warehouse.
Transit Days: The Transit Day is the time it takes the carrier to deliver a product to a customer. Actual delivery dates may vary due to various factors such as shipping delays, weather conditions, etc.

For any shipping questions please email vilocy@cnvilocy.com.

Routine Maintenance of Shoes：

Routine Cleaning

Make cleaning your shoes a routine. For everyday dirt and dust, a gentle brush or damp cloth works wonders. Be sure to clean not just the upper but also the midsole and outsole. This prevents the accumulation of grime that can lead to discoloration.

Spot Cleaning

For those inevitable scuffs and stains, a soft toothbrush and mild soap can be your best allies. Gently scrub the affected area in circular motions. Avoid using harsh chemicals, as they may damage the material.

Deep Cleaning

Periodically, give your shoes a thorough deep clean. Remove the laces and insoles, and hand-wash them separately. For the shoes, use a shoe cleaning solution or a mixture of mild soap and water. Air-dry them thoroughly before lacing up again.

Rotation Is Key

Avoid wearing the same pair every day. Rotate your shoes to allow them time to breathe. This not only prevents excessive wear on one pair but also helps maintain their shape and freshness.

Proper Storage:
When not in use, store your shoes in a cool, dry place. Avoid leaving them in direct sunlight, as prolonged exposure may cause fading. For optimal maintenance, use shoe trees to preserve their shape.