Men's Striped Canvas Lace Up Platform Casual Walking Sneakers

At VILOCY, we are dedicated to providing high-quality items to our customers. However, we understand that occasionally, circumstances may require you to return or seek a refund for your item purchase. If for any reason, you are not completely satisfied with your purchase, we offer a convenient 15-day return policy. This means that you have 15 days from the date of receiving your item to request a return. Any return request after 15 days will not be honored.

This policy outlines the terms and conditions governing returns and refunds for items bought on our website.

1. Eligibility for Returns and Refunds:
– Defective Products: You are eligible for a return or refund if the item you received is damaged or defective. This includes manufacturing defects and quality issues.
– Wrong Product: If you receive a item that is not the one you ordered, we will facilitate a return or exchange.

2. Timeframe for Returns:
– You must notify us of your intention to return a product within 15 days of receiving it.

3. Return Process:
– To initiate a return, please contact our customer support team via email at [vilocy@cnvilocy.com] Provide your order number, the reason for the return, and any relevant photos of the product.
– Our team will assess your request and provide you with return address, including a return shipping label if applicable.

4. Conditions for Returns:
– The item must be returned in its original condition, including all labels and original packaging.
– For safety and hygiene reasons, items must not show any signs of wear, use, or damage. We reserve the right to reject a return if the product does not meet these conditions.

5. Refund Process:
A refund will be processed within 1-2 business days after we have confirmed that the item matches the buyer’s description. Refunds will be made to the original payment account, Please note that it takes for the refund to be credited to your account depends on your card issuer and typically takes 7-15 days.

6. Return Charges
No additional handling fee for returns. If the return is due to an issue on our end, such as incorrect items or quality problems, we will provide a full refund, including return shipping costs.
However, if the return is initiated by the buyer for reasons such as personal preference or ordering the wrong item/color, the buyer is responsible for the return shipping fees.

7. Exchanges:
If you wish to exchange your item for a different size or model, please indicate your preference when contacting us. We will guide you through the exchange process. There are no additional handling fees and shipping charges for exchanges.

8. Cancellation:
– If you wish to cancel your order before it has shipped, please contact us immediately. Once the product has been shipped, the standard return policy will apply.

9. Contact Us:
– If you have any questions or need further assistance regarding returns and refunds, please reach out to our customer support team at [vilocy@cnvilocy.com].

Note: VILOCY reserves the right to update and modify this Return and Refund Policy at any time. It is your responsibility to review this policy periodically for any changes. Your continued use of our website constitutes acceptance of these policies.

Customer Service Email: vilocy@cnvilocy.com

Routine Maintenance of Shoes：

Routine Cleaning

Make cleaning your shoes a routine. For everyday dirt and dust, a gentle brush or damp cloth works wonders. Be sure to clean not just the upper but also the midsole and outsole. This prevents the accumulation of grime that can lead to discoloration.

Spot Cleaning

For those inevitable scuffs and stains, a soft toothbrush and mild soap can be your best allies. Gently scrub the affected area in circular motions. Avoid using harsh chemicals, as they may damage the material.

Deep Cleaning

Periodically, give your shoes a thorough deep clean. Remove the laces and insoles, and hand-wash them separately. For the shoes, use a shoe cleaning solution or a mixture of mild soap and water. Air-dry them thoroughly before lacing up again.

Rotation Is Key

Avoid wearing the same pair every day. Rotate your shoes to allow them time to breathe. This not only prevents excessive wear on one pair but also helps maintain their shape and freshness.

Proper Storage:
When not in use, store your shoes in a cool, dry place. Avoid leaving them in direct sunlight, as prolonged exposure may cause fading. For optimal maintenance, use shoe trees to preserve their shape.